Find all hotels by PREM Group UK in Aylburton from SAR 393

"The reception staff were exceptionally helpful"

"Room spotless, staff amazing, food exceptional, pool area brilliant. Faultless experience "

"Hard to find but worth it"

"Friendly staff, large very clean room, beautiful communal areas "

"Staff very helpful "

"The customer service was outstanding. The best I've received in years. It started with a warm and friendly welcome when I checked in after a long journey. The gentleman on reception greeted me with a genuone smile, the process was speedy and I liked that he advised me my room number was written in the keycard, rather than saying it out loud as is usually the case. As a woman travelling alone, I appreciated this. The room was clean, spacious and the bed and pullows were comfortable. The shower had good pressure, though I wasn't impressed with the bath. The plug hole in the middle of the bath was awkward and when you stand on it the bath filled up, which was also right under the showerhead. The bath was also quite high to get into for someone who isn't that tall. Breakfast was hot and fresh, and It was nice that someone visoted the table to make sure everything was ok, and ask if there was anything else they could offer. Dinner in the restaurant was lovely and fresh.Every member of staff I met greeted me with a smile, and asked if I'd had a good day. That small detail means a lot when you travel lots for work. In summary, quite simply excellent. The customer service is outstanding!"

"Great stay, large comfy bed, very clean and a brilliant shower. Staff were very friendly and the food in the diner as good as ever."

"Lovely staff, lovely room with a decent tv size. Clean and well maintained"

"Our stay at the hotel was so enjoyable, we stayed two nights and it had all the amenities we needed for our stay and there are a few things really added to our experience that I want to praise: - Holding bags before checking in was extremely easy, you get given tickets correlating to your bags and made it very easy to keep them on hold whilst we explored pre- checkin - We chose to not have our room cleaned the first night of our stay, it was easy to hang the usual sign on our door but what was really lovely was that we came back to an extra loo roll and two more bottles of water in a bag on our door left by house-keeping. It's extra touches like these that really add to a stay! - Finally, my partner and I typically struggle with sleeping in hotel beds, we're both very much people that don't typically enjoy being away from our own however the beds we had in our room were second to none and both of us had a great night's sleep. The pillows in particular were amazing and really added to the comfort of the bed. Overall the stay was brilliant, and we'll definitely recommend Clayton to any friends that stay in Bristol, and will now look out for their hotels elsewhere from how positive this experience was!"