البحث عن فنادق بتصنيف 5 Star في شاكالال من SAR 436

"Customer service top of the line."

"Every single interaction with staff was a great experience! Having other resort access was also a huge plus. Spent most days at the infinity pool where we always had great service & great view. The spa was another great spot- sports complex, massages, health bar, gym, lazy river, and health circuit which includes dry and wet saunas, cold plunge, hot tubs etc. I wish the food was a little better it was a hit or miss but what you expect at resorts. Also, I wish the beach and ocean were...

"⭐⭐⭐⭐⭐ Exceptional Service, Amazing Food, and a Beautiful Resort Our stay at Secrets Akumal Riviera Maya was absolutely wonderful. The resort is beautiful, well maintained, and offers a relaxing atmosphere from the moment you arrive. What truly made our vacation special was the incredible staff. A special thank you to Belem from housekeeping for keeping our room immaculate and making us feel at home throughout our stay. Mario at the bar provided outstanding service and always greeted us with a...

"Beautiful place."

"Friendly staff, great food, service and amenities!"

"I stayed in this hotel for 7 days. The room and setting were good and the customer service was excellent, they always answered my questions and helped me when I needed it, room service always answered right away and the food was in my room in minutes. They assisted with every question about recommendations and hotel amenities. There’s a couple things that I would like to highlight, a hold of $150 for each day of your stay is made on your card which was not disclosed anywhere before we...

"From the moment we arrived until the day we left, we were truly amazed by the level of care, hospitality, and professionalism shown throughout the stay. Every restaurant experience was exceptional. The service staff everywhere we went made us feel welcomed, valued, and genuinely cared for. You can tell that the employees take great pride in what they do, and it absolutely elevated our entire trip. Every dinner felt special, every interaction felt warm, and the consistency across the resort was...