"The hotel itself is excellent—brand new, clean, modern, and well maintained. The amenities and overall atmosphere made for a pleasant stay.
Unfortunately, our check-in experience on the evening of May 31 was disappointing. The front desk associate was on a phone call for about ~10–15 minutes while guests waited in line and did not acknowledge anyone waiting. A simple greeting or update would have gone a long way. When we finally checked in, it was difficult to get clear answers to questions...
"The hotel itself is excellent—brand new, clean, modern, and well maintained. The amenities and overall atmosphere made for a pleasant stay.
Unfortunately, our check-in experience on the evening of May 31 was disappointing. The front desk associate was on a phone call for about ~10–15 minutes while guests waited in line and did not acknowledge anyone waiting. A simple greeting or update would have gone a long way. When we finally checked in, it was difficult to get clear answers to questions...
Kirandeep Danial