"Staff weren't knowledgeable of checkout system and automatic messages. Didn't notify me in a properly or timely matter and was prepared to charge me extra for a system error on their part. I had to ensure courtesy and grace were going to be provided so not to make them charge me extra. Pretty much, they were trying to blame me for something that wasn't my fault."

"I read the reviews after i booked. I thought i messed up . But most reviews were parking issues. Which i wasn't worried about because i flew and used cta to get around. Ok now the hotel it was nice clean the people at the desk was very nice. They offer breakfast i just got some juice. The rooms were clean bead was comfortable. The only issue i seen and it really wasn't a problem. One of the elevators was broken but they had two. This is a good affordable nice hotel. Also they picked me up...