"Unfortunately we were put in a room that faces the road where there are ongoing roadworks. These went on all through the night, we gave up at 7 am and went for breakfast then headed straight home. The lorries were constantly back and forth with reversing alarms going. I have complained to premier inn but they accept no responsibility for placing guests in rooms while this work continues. Avoid Waterloo Street Birmingham for the time being."

"From our after midnight arrival to the manager who went out of his way to change us from one type of handicap access room to one that was better suited to my needs. This property was run like a well oiled machine. The staff overall was polite and helpful, which obviously was made possible by the manager who seemed to treat them all the same way he treated guests (kind and helpful) even when he wasn’t in the building the staff was exceptional. A rare find these days"

"Great location for the city center. Clean rooms and the breakfast was great!"

"Had a great stay"

"The room we stayed in was just right size and comfy, with fast Wi-Fi and everything we need. The bathroom was okay, but the shower area only had a curtain to keep things in, which wasn’t the best. The breakfast was great, with lots of hot food to choose from, and you could even order from the kitchen. The cleaning could use a bit more work, though—there were visible stains on the toilet and heavy stains on the tea kettle."