"Truly exceptional! Service above and beyond from start to finish."

"When we arrived the air conditioning was on in our room and it was so cold. It was cold outside so I have no idea why it had been left on. As you entered the hotel it was so warm then going into our room was very uncomfortable. Staff did come up and said it would take some time to warm up which it did so sadly the only time we really spent in the room it was freezing. Also it was incredibly difficult to get ready. The room was so dark and what lights there were barely lit the room. Even the...