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"Family friendly"

"We like staying here every time we visit London. Clean rooms, good breakfast, free parking and close to outlet shops."

"Very friendly and helpful staff, solved issue of the sofa bed lacks of bedding, avoid sofa bed if you can"

"The was to many people for small area for breakfast had to wait 45 min for toast one toaster for 45 to 60 people"

"Nice hotel. Pool was cold and not user friendly for young children."

"building looks old and need maintenance in some parts, but still reasonably clean. check in process was quick and the staff were helpful."

"It is good value for the price otherwise air conditioning is not good."

"City oc London should shut down this place. Dirty place inside the room, washroom needs plumbing, shower gives big sound, can't put back on. Toilet flush not working. Toilet Dirty inside. Live bugs. Hair on bedsheets. Ac not working. I will write to health inspector with city of London to take action. U paying and not able to sleep. It's hazardous place."

"Our stay was pleasant and clean rooms"

"Love that I could open the windows and hear the fountain and smell the fresh cut grass. The breakfast was fresh and very good!"

"Our towel had old brown stains. They need to have a quality review of their towel. Absolutely disgusting to see towel with brown stains."

"Room was good size, bathroom was decent. However tv channels didnt work and fridge made a noise all night and we couldn't sleep and on top of that the supposed tobe black out curtains had a a corner where the piercing sun light could get through. Definitely stay could have been alot better."

"Everything went well and all was great 👍 including any service that was needed. Thank you 👌👍🙏"

"Very disappointing and unsafe experience. I booked a room with a king-size bed. From the outside, the hotel looked fine, but when we entered the room, we were shocked. There was a strong cigarette smell, a dirty floor, exposed electrical sockets, and a large hole in the bathroom ceiling. The room clearly did not look ready or safe for guests. We complained and were moved to another room, but received a queen bed instead of the king we booked. The second room still smelled of cigarettes, and...

"The room was cleaned and cleaned daily throughout our stay, which was lovely. The details, however, are largely overlooked - the bathmat is gross, the one-shag covers for the surround on the round bed have not likely been cleaned or have been cleaned poorly so they're matted, the blankets on the beds are VERY thin. Everything needs an overhaul - the floors, wall paper, etc. regardless of the aesthetics of the room, the cheesiness of the place was AMAZING and the staff were so friendly and...