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"Family friendly"

"After several reasonable experiences over the past two years, I was disappointed with my most recent stay. Specific issues included the following: missing door that would typically separate the bedroom from the living room/kitchen area, ongoing painting in the hallways with the associated noise and mess, and perhaps the worst issue was the soap and shampoo holder falling off the wall of the shower into the bath tub in the middle of the night. I mentioned the missing door to an employee, a...

"Nice hotel. Pool was cold and not user friendly for young children."

"Staff is very nice and friendly. the room was not very soundproof. Air conditioning work, but a bit noizy. no towels provided in the bathroom"

"City oc London should shut down this place. Dirty place inside the room, washroom needs plumbing, shower gives big sound, can't put back on. Toilet flush not working. Toilet Dirty inside. Live bugs. Hair on bedsheets. Ac not working. I will write to health inspector with city of London to take action. U paying and not able to sleep. It's hazardous place."

"There is ample parking and the room was very clean. Unfortunately, the volume did not work on the TV in my room and when I went to get a coffee from the lobby machine at 5 am, only hot water came out. Overall, a decent stay."

"Room was good size, bathroom was decent. However tv channels didnt work and fridge made a noise all night and we couldn't sleep and on top of that the supposed tobe black out curtains had a a corner where the piercing sun light could get through. Definitely stay could have been alot better."

"Quiet room, close to the airport, comfortable beds, good coffee, good service, breakfast pack for early departures. One glitch - no shuttle until after 9 AM."

"Very disappointing and unsafe experience. I booked a room with a king-size bed. From the outside, the hotel looked fine, but when we entered the room, we were shocked. There was a strong cigarette smell, a dirty floor, exposed electrical sockets, and a large hole in the bathroom ceiling. The room clearly did not look ready or safe for guests. We complained and were moved to another room, but received a queen bed instead of the king we booked. The second room still smelled of cigarettes, and...

"The location is good - close to lots of fast food places & shopping centres. Free parking. The sheets didn't look clean, there was only 1 thin towel in the bathroom with a tiny soap bar for amenities. They did give us more cheap towels & soap when we asked. The toilet bowl had a ring inside - looks like it wasn't cleaned in weeks. We had to sanitize everything before we could touch anything. The mirror was cracked, there was moldy wood covering the window in the bathroom. If we could have...

"The room was cleaned and cleaned daily throughout our stay, which was lovely. The details, however, are largely overlooked - the bathmat is gross, the one-shag covers for the surround on the round bed have not likely been cleaned or have been cleaned poorly so they're matted, the blankets on the beds are VERY thin. Everything needs an overhaul - the floors, wall paper, etc. regardless of the aesthetics of the room, the cheesiness of the place was AMAZING and the staff were so friendly and...