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"My experience at Secrets Tulum was great. Staff were so polite and helpful. My room service was excellent and room was cleaned daily."

"La habitación está bien diseñada. Los pasillos están muy mal: alfombra raída, rota y parece sucia..; es desagradable."

"Great stay! Thank you. Staff was very helpful and kind."

"Quite location, friendly and helpful staff, good food at the restaurant, comfortable bed, great air conditioning."

"I got a room here VERY last minute. The check-in process was extremely easy; they sent you directions to your phone. Then the people at the front desk are very kind and helpful. They took their time to explain the directions we were sent as well. The room itself was extremely clean and comfortable. I could hear the guests next door, but that did not bother me. Overall 10/10 experience. I can't wait to go back!"

"This hotel was a great stay for a family of 4. We rented the two bedroom apartment and it was huge. It had its own pool, which was very small, but did allow us to sit in our own private pool space. The property was clean and well maintained. The staff was so friendly and attentive they greeted us with smiles every time we walked onto the property. We were able to communicate with the front desk via WhatsApp and the service we requested via text was prompt. The hotel room itself had lots of...

"Todo muy bien"

"I loved this place, however it would be best if they could offer at least basic coffee in the morning so we don't have to wait until we go out to have coffee. Also, they could add a jacuzzi for the ones that loves relaxing on the jacuzzi like I do even when is very hot"

"Super comunicación con el anfitrión Habitación limpia Bonita decoración Esperaba un departamento y fue una habitación chica sin cocina. Muchissimo ruido debido a que deban las ventanas a una calle popular muy transitada hasta el domingo."

"La única falla fue el minisplit de la habitación 9B. Le urge mantenimiento para que se enfríe más rápido , no está del todo bien. De lo demás, recomendado."

"Me encantó el lugar, súper nuevo, creo que recién remodelado los pisos súper lujosos con travertino y mármol y granito, hermoso, todos los utensilios de cocina, listos para poder cocinar, refrigerador impecable, tenían hasta destapa corchos, ollas, sartenes, desafortunadamente no cocinamos, pero hubiera sido buena opción, un comedor para 4 personas, Había muchos mosquitos porque acababa de llover, con un insecticida hubiera sido perfecto, Estaban remodelando y la alberca no estaba en servicio,...

"Fin lägenhet. Dåligt läge på hotellet. Ligger helt off i en gated community. Vår balkong hade läge ut mot en trafikerad gata vilket gjorde att vi inte kunde utnyttja balkongen alls. Inga restauranger i närheten. Dålig frukost. "

"Great stay overall. The room was very clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help."

"Todo excelente "

"Great experience. Kids loved the pools."