"It was not worth the money we paid to stay at this property. Here are the issues:
1. They made us go in hoops on check in. We had to wait way beyond 4 pm to check in. It took the check in clerk 30 minutes just to check in as she could just not figure out the process of checking in.
2. There were elevators and my wife having had her surgery could not carry her bags upstairs. This should be highlighted to customers when they are booking the place on Expedia. The staff at check in did nut prices...
"I booked Eagle Rock Bed and Breakfast in Chemainus through Expedia while planning a trip that included Salt Spring Island. Shortly after booking, I realized the property was not located on Salt Spring Island and immediately attempted to cancel the reservation.
Despite trying to cancel promptly, I was still charged.
What makes this significantly worse is that I have repeatedly tried contacting the property using the phone number provided. No one answers. I have left multiple voicemails...
"I can see the vision and the property itself is super cute with nice gardens and decor. The toiletries are of high quality and very nice but the basics could do with improvements.
We had the garden room for 4 nights. We checked in late and were sent very clear instructions which was appreciated.
Once in the room there was no overhead light but there was a light switch so we fumbled around in the dark looking for it. There were two bedside lamps but only one worked. The bathroom is a good size,...