Find all hotels by Emeraude Paris in L'Hay-les-Roses from SAR 785

"We were put in a first floor room which had a non working thermostat, No power to the desk area so couldn't charge phones, etc, no furniture to put luggage on, and a very high tub which needs a step stool to enter safely.... basically worse than a Motel 6 for many times the cost..... After complaining we were shifted to a much better room... however, the hotel should not be renting rooms like the initial room- it should be demolished and rebuilt!"

"Dinner and breakfast and coffee drinks were very good... I also liked the signage in the room and elsewhere, very modern and humorous... The rooms and hotel are modern, clean and in good shape... The staff are friendly and knowledgable...I loved that I could walk 5 or 10 minutes and be at the CDG airport...I love Citizen M! "

"Great value and location. The staff are very helpful. The breakfast location was delightful. My only complaint is the scrambled eggs, usually hard to mess up, were not very good and the pancakes/crepes were cold."

"Mini fridge did not work needed for medicine told there was not one working fridge. Restaurant service was absolutely terrible. Club level had no alcohol and the food was significantly worse than on other visits"

"Great location for Gare de Lyon train station, 2 mins walk. We walked to Eiffel tower, took us maybe 30 mins. The staff were very friendly and helpful to us and we enjoyed our stay. There was an early check in available, which after a 30 hour flight was music to my ears. The room is small but that is known and part of the package! Very well designed rooms, felt like I was back in Japan!"

"Loved the location- plenty of cafes to choose from and close walk to Notre Dame and other sights. We enjoyed sitting on the patio at night. "

"When I originally booked this hotel, I realized within minutes that I had accidentally booked for the date my flight left the U.S. rather than the date I would actually arrive in Paris. Even though I caught the mistake immediately, the hotel refused to let me change the reservation dates. I explained that I would be arriving the following day, and they assured me that this would not be an issue. Because I had booked the stay months in advance, I followed up again with the hotel several days before my trip — both by email and by phone — to confirm that my room would be held and that I would not be marked as a no-show. I completed every pre-check-in document they sent and gave every possible indication that I would, in fact, be arriving. Despite all of this, the hotel gave my room away. When I arrived, I was told my reserved room was no longer available, yet I was still charged for the extra night — even though they clearly profited from reselling the room to someone else. They attempted to offer me a replacement room without the view I had specifically paid extra for, along with a complimentary breakfast as compensation. Neither came close to addressing the cost difference, inconvenience, or frustration caused by the situation. I would never recommend staying here."

"Very nice"

"We’ve found hairs on bed, but looks like the bed sheet has already been changed. Hotel is under renovation, it blocks some of the window views from outside. No complaints about the location, it is close to Louvre and Notre dame Cathedral"