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"Room was freezing cold, no heating on, kettle didn't work. They did offer to change our room but other room was also unheated. As check in is 2pm.We checked in at 4.40pm 14th Feb, room was icy cold. Hot water was temperamental. Room should have bern warm & water hot, Hubby had cold shower i gave that a miss.should be heated by then"

"Excellent location. Excellent breakfast. Very helpful staff.Narrow and steep staircases so maybe not good for persons with a disability."

"Have stayed here 3 times. Good facilities. Rooms and beds are nice and big, even in the twin rooms."

"I stayed in the cottage in the grounds. It was well equipped for cooking , clean and comfortable as well as quiet ."

"Lovely hotel. Staff friendly and helpful. Room was small but ok , lovely big bed. Couple of things needed repair, suitcase stand broken, bathroom fan not working, toilet seat needed repairing. Happy hour on evening great. Breakfast very good both continental and cooked. "

"The family room was lovely and well equipped for 2 adults and 2 children. A couple of niggles in that the blind was broken in the bathroom and the rubbish bins were a bit on the small side. Staff were really lovely and nothing was any trouble. Breakfast was delicious and we had 1 meal there which was great. Lovely setting next to the river. Would highly recommend"

"Perfect location if you are wanting to explore Canterbury. Close to the Canterbury West Station and right in the middle of the historical and walled part of Canterbury."

"Stunning property, great rooms, good bar, very nice staff. Highly recommended."

"Breakfast was included. It was a self serve kitchen which was very well stocked. Room had a fan that allowed you to add ice cube trays to help keep the room cool. Bathroom was newly renovated. Beds were comfortable. Room size was good. A little noise from street traffic but it did not cause any issue with sleeping. Great host. Very attentive. Would stay there again"

"Customer service amazing Clean room free access to sauna, pool and jacuzzi Good choice of restaurants and a shisha lounge Perfect for birthday getaway , mini getaway , celebrations"

"The hotel has basic furniture, no wardrobes or drawers for putting personal items out of view. The wash basin sink took ages to empty. The kettle had no filter so would take longer to switch off. Breakfast food was always slightly overcooked, especially bacon and sausages. Apart from these niggles it was clean, comfortable bed (very large) changed regularly. The staff very friendly and helpful. Be aware, it only accepts card payments, No cash. Nearby there is an Asda express, a mcdonlds and a...

"Historic character inn with rooms right in the centre of town. Parking is available in nearby municipal pay and display car parks - but do check with the hotel beforehand for details of which to park in as the closest is a short stay with a maximum stay of only 4 hours. There is a separate long stay car park within walking distance. Bedrooms have been stylishly brought up to twenty first century standards. Excellent breakfast. Highly recommended."

"Staff was excellent"

"Had a nice stay"

"Ideal location. Room nice and quiet overnight. Air con was very welcome. Staff were great. Would stay again when I go back"

"Clean and good .and the reception employee are very good"

"We were expecting a well maintained, boutique hotel, sadly it was not. Although refurbished in Nov 2014, the state of our room (1) lacked maintenance. Although each was relatively minor, when 10 issues are present, then the result is a disappointment. I relayed these to the receptionist on departure, and she seemed reluctant to seriously acknowledge the problem. This summed up the general feeling of laissez-faire."

"Super aufenthalt"