Find hotels near Gladstone Pottery Museum, Stoke-on-Trent from SAR 183

"The castle is beyond what any of us could have imagined and the perfect setting for my best friends hen! Mandy was on hand for anything we needed and incredibly kind! Thank you so much for having us!"

"We enjoyed our overnight stay at the weathervane. It was very good value for the money it cost. We had the breakfast included option and we're glad we did. The staff were very helpful indeed. We decided to have our evening meal there as well. We both really enjoyed the food which was cooked perfectly and the prices were very much cheaper than we pay in Essex."

"Definetly didn’t look as good as the pics. Took 20 minutes to run a bath. Had to keep the window open as it was boiling in the hotel. Where ever you moved you had creaking floorboards. Worst mattress we’ve ever slept on. No support whatsoever. Walls looked like either discovered or damp patches. No toiletries for bathroom except toilet roll. Regular clientele of the hotel look like it’s gets used as a doss house. Folk near the entrance drinking alcohol and smoking certain substances. Won’t be returning. Paid less for decent hotels with no problems and all the extras."

"Clean comfy room, will stay here again"

"Lovely friendly staff. Great breakfast"

"Really disappointed with my stay for the price. Really poor room, breakfast was awful and had to pay extra for parking - which i was emailed about the night before my stay and price stated (£6) was incorrect. I paid £7.40 for parking for less than 20 hours. "

"Very basic, in urgent need of renovation, room above was playing loud music till past midnight, no staff to be found in the evening or at checkout, had to leave keys on desk."

"Clean tidy house, good location for us, massive TV, host always quick to answer questions"

"Worst experience ever! Host was so bad, wouldn’t communicate. We had to chance for the access details. We traveled over 3 hours to turn up after a day at Alton towers around 7.30pm to find the access details were wrong. After chasing for the correct ones we found that the property wasn’t what we paid for. We had 3 adults and 7 children (10people) and there were only 2 double beds and a single to sleep 5. The property was a lovely house but not listed as only having space for 5 people to sleep. We called the host, no reply! Called customer services to have them put the phone down on me and then after having to call again I was told that they had spoken to the host and she had been very angry and swearing a lot on the phone. After that we did not feel comfortable staying at the house also we didn’t have enough space or any blankets / bedding etc to just make do for the night anyway. We had to find a travel lodge and travel another 30 minutes at night and pay again to stay there with young kids. The company and the host didn’t care at all that they had cause so much upset and stress when it was meant to be a nice night stay before going back to Alton towers the next day. I think it’s disgusting that they had no problem making mine and my friends children be upset and scared. Very disappointing! Horrible service! No good costumer service to find a solution when it all goes wrong, which this really did!We are now out of pocket and still waiting for a refund! "