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"Well, I booked over Expedia at 10:00PM, paid for online as well … I ended up arriving to the hotel at 11:40PM, as that’s when I was off work…. I show up to the hotel and the hotel front desk was closed…"

"A/C gets cold and the bed is soft"

"Really really poor customer service. And the food we ordered was undercooked. We would expect much better from the Fairmont."

"LOTS of homeless in this area; plenty of places to eat around the location. Bring earplugs lots of siren noise at all hours."

"Nice place!"

"Everything"

"Extremely expensive for what you get! Breakfast was not good. At 300 a night we expect a premium experience. I will. Or go back"

"Nice"

"I spent 4 nights at this hotel. It was very clean and the staff were excellent and friendly. Great breakfast. I have only 2 complaints, first there is a very strong perfume smell in the hotel, especially in the lobby. My room wasn’t bad. The room also had a window that opened to fresh air. When I came home all of my clothes and suitcases smelled like the hotel. I am extremely sensitive to smells as it affects my lungs. The second is that the pool and hot tub were quite cool, and I only used them...

"The hotel was really nice! Staff was friendly, the lounge had great drinks, and the beds were amazing. Very good stay for a very good price."

"A great hotel and we've stayed here several times--mostly for extended stays of 3 to 7 days. All was great BUT we've noticed a bit of "slippage" in maintenance and small but important details. One swivel chair in our room had a broken leg. The pillows on our comfy king size bed were pretty worn and need replacement. Even so we love the Metterra and will likely stay there again later this year."

"Watch charges to your credit card. We’re going to do a pre auth but charged my card."

"Excellent hotel in a great location. Clear room. Friendly staff. Nice breakfast."

"But a handicap room it was the farthest away from the elevator that any room could be. Showed that there was a breakfast buffet, but didn’t show that it was an extra charge extremely small handicap room not good value for the money."

"Our family room for 3 adults was clean. Breakfast was good and the selection changed each day. Front desk staff were friendly and very helpful."

"Nice room ,good location"

"The restaurant didn’t seem to be open. Each time we went there we didn’t see any staff or any food."

"Great, clean and modern hotel."

"Nice clean and close to everything"