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"Nice stay as usual, but woke up to being asked for service or not."

"They spa couples massage was excellent. The concierge lounge well staffed and maintain Club level was an exquisite idea and way to go."

"Great oceanfront space. Beachside Bistro was excellent/fun."

"It was okay"

"The hotel was of good value being very close to the beach. The only thing we didn’t utilize was the hotel pool it was a little out of the way from the rooms"

"I think they are focused more on look of the front property and entrance rather than the rooms and the amenities for the guest there is no blow dryer or any extras of anything. If you needed towels they made you go down to the front desk for when it cost they should’ve been a little more focused on the guest. My light above sink didn’t work. They didn’t seem to care. The jacuzzi was not turned on. Pool is very nice and clean. However there are no towels for the pool. The ones they had were in...

"Front desk was amazing. There was a bad leak from the ceiling in the bathroom that it was water all over the toilet and floor. It took maintenance 5 hours to come look and then I had to be moved to another room."

"Everything was great"

"The hotel was very spacious with two beds and a couch a frig and sink with cabinets"

"Perhaps a floor plan map for the best way to navigate from the rooms to the casino. adaptable for each tower"

"Great family vacation"

"The day staff was good. Breakfast was good. Worked for us."

"Great staff. Updated building. Great bar & food. Daily parking fee 😡 & hot tub was not working our entire stay ☹️"

"I loved having a room with an outdoor space, and it's wonderful that this hotel is completely pet-friendly. When my dog was afraid to go on the elevator, Adam at the front desk helpfully moved me to a first-floor room. The hotel has its own private beach access, and the pool area is very nice, with plenty of options for kids and adults. I forgot my beach chair, but they work with a vendor that provides beach chairs and umbrellas and lets you charge them to your room, so you don't have to carry...

"Beautiful Hotel in downtown Charlotte walking distance to great restaurants"

"Very clean and friendly staff"

"Yes"

"Our room came with a portable AC rather than a central one. Was making noise throughout the night but i didnt mind it. Could be annoying if you need quiet space to sleep"

"Overall, the stay was fine. The property was clean and the room was sufficient. However, we had a very unpleasant experience with a staff member named Phil, we believe (he would not actually give us his name, we had to ask another staff member). My colleague and I were staying the night in advance of a work event the following day. Everything was proceeding fine until our smoke detector started beeping at 5:30am and giving us a "low battery" message. We called the front desk and were told that...

"The ocean view room was fabulous. The two gentlemen, William and Duane, at the front desk were exceptional… friendly and helpful. It was a delightful getaway."