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"Only negative .The price for parking for guests was rediculous."

"The room I was assigned was in a building annexed to the hotel; access was via a very long hallway with stairs, making it very difficult to reach if you have mobility issues. The carpeting in the hallways and the room was very dirty. Bedding was lying on the floor in the hallways, and the corridors are in need of maintenance."

"There were no pamphlets or maps available at the front desk. On our last day at breakfast the associate brought one to the table and went over the map. Would have been great if received on first day. Breakfast was good. Room was well taken care of. Had a wonderful time"

"It was a very nice "cozy" room. The location was excellent. Even though it's very close to Times Square it was quiet. The beds were comfortable too."

"Decided to go for a room with a view, best decision ever! Beautiful room and very good amenities."

"All the staff were tremendous. Property very clean!!"

"La ubicación espectacular y el restaurante excelente, todo el servicio fue de nuestro agrado."

"Clean and very spacious, amazing service. Many nice restaurants downstairs for breakfast lunch and dinner."

"Older building, outdated, but clean and reasonable"

"Great place and closer metro station."

"I loved this hotel! Favorite place I’ve stayed in NYC yet. Beautiful rooms, great location, smoothie juice bar, and a garden outside perfect for daytime or ending the night. The check in staff could have been a bit more welcoming for the price but hey it’s new york after all lol. Also would say it’s geared towards a younger crowd especially with the roof / lobby clubs open on the weekends. Hope to be back soon!"

"Room was clean, adequate and quiet. Most of the staff were very helpful and friendly. Breakfast was average and as expected, but ample food was provided at a very busy time and it was provided right up until closing time, which is rare and was appreciated by all guests. There seemed to be enough seating even when it was very busy, as there is a lower level with additional seating — something I didn’t know at the time. Staff cleared tables efficiently and were pleasant and helpful. All in...

"Great stay, clean rooms, friendlt staff and excellent service❤️. Thank you for the grear service."

"The property is wonderful! Staff were all very friendly and helpful. The most amazing feature was the view from our room. We booked a Superior King and were delighted to find a loveseat situated in front of the huge wall of windows overlooking the falls. I initially wondered if I would regret spending so much on a room, but it was worth every penny. We actually spent the evening in, ordered room service, watched the Carolina Hurricanes game in the Stanley Cup finals all while enjoying the view...

"Great hotel with amazing staff!"

"Lively place. Very convenient location with easy access to lots of nice restaurants and metro train stations. Very enjoyable stay."

"Staff was so friendly!"

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Friendly staff, clean property, great location. Wish they were a bit less pricy, but you definitely get what you pay for!"

"Even though the property is relatively old, however it’s still well maintained."