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"room 28, jacuzzi was odd; instead of water coming from sides, it came in the centre as bubbles, then surface of the water was covered by film plastic like. After less than 3 minutes of bath there was a feeling of stickiness on my skin. Breach of safety rules. Absolutely unacceptable"

"Really liked this property close to beachfront and restaurants nice decor would definitely stay here again."

"Great"

"Our room was beautiful and Clean! Beautiful amenities the breakfast buffet is fresh and delicious and affordable. It was cozy and warm"

"When we arrived the room we were given had holes in the wall and a damaged door, it used to be a beautiful motel but is being run into the ground I will never stay there again"

"Owner Gordon was delightful and informative. Loved having a room that you can open the windows for fresh air. The room was very clean. No complaints at all and very centrally located. Thanks Gordon. Joyce & David Melbourne"

"Negatives. Property is very very tired. Gardens need a good tidy up and outdoor furniture a paint. The spa bath in our room was broken. And bathroom ceiling a few large patches of black mould with holes in vinyl floor. Where light fixtures had been replaced in bedrooms the wall was a different colour and previous screw holes visible. Fridge extremely noisy. All things I wouldn’t expect from a 4.5star rated motel. All easily fixed. Positives: Staff were very friendly, linen nice and...

"Stayed in the ocean view rooms, great to be able to walk out onto the beach. The café is great for a bite to eat, breakfast and lunch. Rooms comfortable, we stayed in winter months."

"This was a very nice experience. Super clean and tidy."

"Clean room. The property is showing its age but well-maintained still."

"Wonderful place to stay, lovely rooms, helpful and attentive staff, convenient private parking, close to everything, would return."

"Brilliant place to stay in Napier."