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"Very nicd hotel in downtown Richmond. Close to many good restaurants, and some fast food chains. The property si very clean and the staff is very professinal and courteous. This was just a three-night trip, but I'd come back and stay again at the OMNI."

"bathroom would not work right and no one ever showed up to help I was told at front desk I coud have just called from room to report this but phone didnot have a cord attached to phone"

"Room was clean. Staff was helpful. Breakfast was just okay and only one kind of bread. Woke us up with a false alarm around 7:30am."

"The staff was exceptional, great hospitality! The room had several minor issues, shower door didn’t stay closed, vanity was missing a leg, power bank on one side of the bed didn’t work, a random ballon was on the ceiling(granted we didn’t notice it one of the staff did while trying to get the power bank to work) bar and restaurant was out of multiple items."

"For customers interested in historical building"

"I love this hotel!"

"Breakfast did not have very many options and they only offered coffee to drink no water or juice available."

"I’m disabled and staff helped me with their wheelchair"

"Clean, spacious rooms. Great breakfast. My only quibble is that I’ve visited this hotel twice, six years apart, and on each visit they had huge industrial fans set up in the lobby to dry out a flood. The noise made it difficult to carry out a conversation at the reception desk and it did carry through to the breakfast area too."

"I was able to check in several hours early, the staff was super friendly and gave restaurant suggestions and a map of town. Building and room was clean and secure. Had a very pleasant experience. Definitely recommend."

"Comfortable, friendly and helpful staff"

"Extremely happy"

"Clean room and building. Free breakfast. The ice machine was broken so that was a bummer, but not a big deal. The A/C worked great. Staff was nice. No complaints."

"It was one of the best hotels that I’ve stayed on in a long time very clean. Everything was stocked. The breakfast was great. Parking was great. The staff was helpful. Everything about this place was wonderful. I would definitely book again."

"Clean room"

"Nice outdoor pool, property is nice and well maintained, lots of amenities"

"Room smell smoke and have to check out early before my time"

"Clean room"

"No hot water all stay"

"Outlets in the kitchenette were broken, unexpected breakfast fee, pool closed early. Cleanliness of the rooms were in great condition."