"Reserved and paid for a Spa Grand Room for my wife’s birthday. We were surprised and deeply disappointed that the spa had no running hot or even warm water and was unusable. This was in spite of the fact that the bathroom sink and shower had hot water. Staff seemed at a loss on how to address this issue and should have issued a partial credit at a minimum. Additionally, the outside fountain mounted directly behind the headboard made an annoying sound most of the night."
"Reserved and paid for a Spa Grand Room for my wife’s birthday. We were surprised and deeply disappointed that the spa had no running hot or even warm water and was unusable. This was in spite of the fact that the bathroom sink and shower had hot water. Staff seemed at a loss on how to address this issue and should have issued a partial credit at a minimum. Additionally, the outside fountain mounted directly behind the headboard made an annoying sound most of the night."
Robert