Find hotels in Centerbrook, CT from SAR 281

"The hotel is very clean.Just wish the pool was open a little longer."

"This was my first time at Water’s Edge and will definitely not be my last. Our stay was wonderful. Becky at the front desk was "

"Room was clean just a little small. A fridge would have made it so much better but overall nice room. Would definitely stay again"

"Very friendly "

"Room was absolutely neglected. Front desk staff was very unaccommodating, rude and condescending. There was a snowstorm during my visit. The parking lot was never plowed properly nor salted, sanded etc. I had fallen twice during the duration that I was trying to dig my car out, I asked the front desk staff if we could use their shovels. They told me that there would be a $50 deposit because they didn't want us to break them. I was absolutely appalled by that, considering the fact that I believe it would have been their job to take care of the property maintenance in that situation. Doors and stairways were not shoveled on the outside of the building, leaving us dropped with 3 ft of snow in front of the doors at points in time during the storm. I was mocked by the young lady that works the front desk multiple times for an incident that had occurred while I was there. I was fleeing a domestic violence situation, I had notified the staff of that and it was completely disregarded and laughed about in front of my face by the staff. I will never stay at this establishment again nor will I ever recommend it. In extreme disappointment for a local establishment."

"The conditions of the room were disgusting. The tub and sink backed up when using. Mold was throughout the bathtub and also in the fridge. We both woke up with extremely poor breathing and felt sick. The room and hallway smelled like vomit. The pool was not operational (expedia was not aware). PLEASE NOTE: The staff was very understanding and competent"

"The price was reasonable nice breakfast was good and plenty of parking."

"yes"

"First of all if you stay here definitely eat dinner at La Luna the drinks the garlic bread the pasta everything was delicious. Back to the hotel. The front desk staff sorry I don't remember your name I think manager was so welcoming and understanding. She was polite and helped us get new keys when ours didn't work. Fresh towel for the pool, helped our kids get snacks and paper products for late night warm ups. The pool is a nice size love the large steps to relax on their are bathroom and a shower in the pool so you don't have to leave my only complaint is the window from the conference room that over looks the pool from inside. We were swimming while there was a conference and had no clue they could see us the whole time a little uncomfortable. Especially since there were chairs directly next to the window where we took off our swimsuit covers. The rooms were clean and beds soft. Biggest complaint was that there was an event at night that the hotel was not aware of and it could be heard in our room so loudly. The restaurant/bar should make the hotel aware of these events so customers are aware of the noise. Thankfully they turned off the music a little after 10:30 but 3 hours of loud pumping music I had a pretty nice headache. Ended with a little breakfast buffet in the restaurant about $20 buffet of eggs, potatoes, bacon sausage variety of breads, muffins and bagels and some fresh fruit"