Find hotels near Cenotes Labnaha, Tulum from SAR 182

"Our experience at Dreams Resort Tulum was extremely disappointing. At checkout, the resort added a $200 charge for what they claimed were “bodily fluids” on the sheets, when in reality, it was simply makeup. When we questioned the charge, we were threatened with involving the authorities if we didn’t pay. We were traveling with a large group, and several of us were hit with the same $200 fee for various questionable reasons, which felt unfair and excessive. To make matters worse, from the very first day, we received early morning calls (as early as 8:00 AM) pressuring us to attend a timeshare presentation. The constant sales pitches followed us throughout the resort and made it difficult to relax and enjoy our vacation. Unfortunately, this experience left a very negative impression, and we will not be returning."

"Casa Tortuga is right on the beach. Lovely pool. Large rooms. Fantastic friendly service from Samuel and Marisela. Samuel is such a good cook that we ate almost all of our meals at the Casa.The only issue that kept this from being a perfect vacation was the sargassum. The smell the first few days was very strong. A major effort to remove the older sargassum eased the odor and allowed access to Soliman Bay for some great snorkeling. Cheryl was responsive and even arranged for us to use the beach at a Casa where the sargassum was less prevalent."

"Very clean, great food, wonderful to have access to pools, kayaks, and tours right from within the property."

"Unfortunately I cannot say the value of this place is accurate. The view is fantastic and restaurant staff were great, however I did not feel super safe/comfortable. My parter getting shocked when he turned the light on, to having to strain and twist to get out of the room to the back because of the room planning, the slippery floors in the bathroom and the raised deck boards causing many people to trip. The shower wasn’t clean and the design with wooden floor was smelly. This place could be great with a lot of maintenance and rethinking some original design choices to make clean and more accessible. "

"Absolutely stunning views! House was beautiful and very clean. Chefs did a wonderful job on the meals - they were all delicious! The entire staff was extremely kind and helpful! Carolina was amazing and helped us pick such incredible excursions for our family! The lazy river is a must! And she helped arrange all transportations and activities. So very thankful for our stay! "

"Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had all the kids and grandkids to Villa Iguana for an amazing week. 13 family members had the best family vacation of all time. The villa was great and the Chino and Anita took great care of us and the villa. I highly recommend this place!"

"Love this private place. Beach was gorgeous and clean. Rooms were comfy, modern and comfortable. Bedding was ultra luxurious. "

"No. We don't have time "

"We stayed 6 nights at this adorable home, and really enjoyed it. The house was clean and comfortable, with its own charming beachside palapa. Snorkeling is big for me, and Soliman Bay did not disappoint - healthy reefs with lots of fish just a short swim away (you can also take the kayaks out to the reef and tie up on buoy). There are two restaurants just a short 5-10 min walk from the house, and both were great with friendly staff and delicious food (pricey but on par with beach restaurants in tourist areas). We did not even rent a car, since we had everything we needed just a short walk or swim away (host arranged transport that let us stop at grocery store on way to the house). Seaweed was not bad at all while we were there - the staff cleared the beach every morning, and the house is located central on the bay (south end of the bay got it much worse). Soliman Bay is a private community of villas with one road in and security, so this is definitely more peaceful and safe than many other areas. However, events do happen at villas here so don’t expect total silence. A few communication hiccups with the host upon arrival, but they were graciously resolved and we would strongly recommend the company, the house, and the area for other travelers looking for a more peaceful experience in a beautiful place with easy snorkeling right out the door. It was hard to leave, and we hope to visit this beautiful area again soon. "