10/10 Excellent
Adriana C, Haslet
Traveled with partner
22 Jum. I, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Alea Tulum, and overall, it was a delightful experience.
Positives:
The hotel itself is stunning, with elegant décor and a welcoming atmosphere. My room was impeccably clean and well-maintained throughout my stay. I particularly appreciated the daily replenishment of the minibar, which added a nice touch of convenience and luxury.
The standout feature of hotel is undoubtedly the staff. They were the most amazing team I've ever encountered at a hotel. From the warm welcome at check-in to the attentive service throughout my stay, they went above and beyond to ensure my comfort and satisfaction.
Negatives:
Unfortunately, there were a couple of issues that impacted my experience. On the first night, there was no electricity in the area, they have a generated so we could use the basic things, but not the A/C in the room. While the staff were prompt and professional in addressing the situation, it was an inconvenience after a long day of travel.
Additionally, while the breakfast offered a fantastic selection of delicious options, the service was quite slow. It took much longer than expected to receive my meal, which was a bit frustrating, especially on mornings when I had a tight schedule.
Overall, despite the initial hiccup with the electricity and the slow breakfast service, my stay at was amazing. The clean and comfortable room and exceptional staff made for an made for an enjoyable visit. I would recommend this hotel
Adriana C
Stayed 4 nights in May 2024