Find hotels near CITA Shopping Center, San Bartolomé de Tirajana from SAR 305

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"Very close to a major shopping center, easy access to taxi, great pool even though i didn't use it. Easy to move around without feeling that you are being watched. I had no problems whatsoever."

"We booked fairly last minute for a weeks getaway. The property was clean, reasonably well maintained and in a good location for the beach etc. The room was decent, though we had twin beds and the kitchenette was a little under equipped, it was spotless and in decent condition. The pool area was lovely, not crowded and the bar was easily accessible. Be careful on the tiled floor though. It’s slippery when wet but there are lots of warning signs. Good breakfast buffet and the evening meals looked decent (though we didn’t have any, it was usually busy). There’s a handy supermarket around the corner. The staff are friendly and efficient too. Great base for a holiday."

"This was our second visit and it was great."

"Lovely hotel and the best all inclusive we have stayed in out of the whole of Spain and Canary Islands"

"The room was clean and nicely presented and the cleaners were all very friendly and helpful. The breakfast was served on time and offered a wide range of cold and hot options"

"Good location. Lovely staff and fantastic food! Big rooms and spotless"

"The room was very clean and the breakfast selection was amazing. "

"Upon arrival, the check-in process was smooth and efficient. The reception staff greeted me with warm smiles and provided all the necessary information about the hotel's facilities and services. My room was ok. The amenities provided in the room as usual, like any other 5-star hotel. Every staff member I encountered was friendly, attentive, and eager to assist. The dining experience at the hotel's restaurant was exceptional. The breakfast buffet offered a wide variety of delicious options to start the day on a positive note. At one point, I found a cockroach on my site table, complain to the staff at my check out. "