"Stayed at the New Yorker Hotel for Mother’s Day weekend with my 4-year-old son and 70-year-old mother, and it turned into one of the worst hotel experiences I’ve ever had.
I woke up to find a substantial smoking fee already charged to my credit card because their “sensor” allegedly detected smoking in our room. The problem? Nobody in our family smokes. There was no investigation, no evidence, no warning, and apparently no way to dispute it before they took the money.
Management was completely...
"Stayed at the New Yorker Hotel for Mother’s Day weekend with my 4-year-old son and 70-year-old mother, and it turned into one of the worst hotel experiences I’ve ever had.
I woke up to find a substantial smoking fee already charged to my credit card because their “sensor” allegedly detected smoking in our room. The problem? Nobody in our family smokes. There was no investigation, no evidence, no warning, and apparently no way to dispute it before they took the money.
Management was completely...
Kiu