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"This hotel is an experience. It's an isolated location on a mountain side, but the hotel decor is almost a museum and worthy of being a destination in itself. On top of that, the exterior private baths are absolutely amazing, we booked them multiple times per day. Every meal was exceptional. Thank you for the beautiful memories!"

"Excellent stay!"

"Very nice hotel to stay in Hakone."

"Wonderful stay and relaxing"

"Very good location near Atami station. I've stayed many times."

"This was my first ryokan visit so take what I say with a grain of salt. First, the staff was very accommodating and nice. Their English was limited but they went out of their way to make sure we were welcome including coming to our room to show us how to set up our futon. Dinner was amazing with so many items. Here again, the staff took their time to show us the items. The room was also very nice and authentic - the floor was covered by tatami mats and we slept on futons which were very comfortable. "

"Excellent customer service, good food, nice French and Japanese meals provided daily during stay. Hotel is dated and need some facelift. Love the 3 on-site Onsens, saw an amazing sunrise on last day at hotel. Would come back to Hotel New Akao if going to Atami again. "