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"This hotel is impeccably clean. I was there for a conference and did not visit the pool, but the rooms and common areas were upscale and spotless. The service was outstanding. I would stay for a leisure trip if given the opportunity. The breakfast buffet had a wide variety with good quality. The tables in the dining area were kept clean, even during busy times. "

"Our stay at the Shangri-la was exceptional. The facilities were first rate and the services from the staff even better. Even before our arrival at the hotel, the concierge at the hotel, Oscar, was in touch with us to offer his services regarding transportation, site seeing and other details regarding our visit to Xian. He responded quickly to our email queries and gave detailed advice regarding how to make the best use of our short time in Xian. We were able to very efficiently navigate the city and thoroughly enjoyed our stay in Xian because of Oscar's willingness to go over and beyond his job to make us feel at home in a new city."

"Good"

"Friendly and attentive service. Beautifully styled and large rooms. Very happy to have stayed for a few days."

"N/A "

"We stayed here over the holiday weekend and had a wonderful experience. The entire property is clean, well-maintained, and located in a great area. The breakfast buffet is huge, offering a wide variety of options. But what truly sets this place apart is the exceptional hospitality of the staff. From the moment we arrived, they were welcoming and accommodating. When our son was injured at the pool, they went above and beyond to ensure he received the care he needed. They arranged a driver and had a hotel manager accompany us to the emergency room. Another manager met us there and stayed the entire time, helping with translation and making sure our son received the best possible care. On the way back to the hotel, many roads were closed due to the holiday, but the manager with us worked with the authorities to get us back quickly and safely. Their support during such a stressful time meant the world to us—it was far beyond what we ever expected. We’re incredibly grateful and will never forget their kindness."

"The rooms are spacious, well maintained and much better than my expectation! Comes with small kitchenette and sofa/table, so much more functional than hotel room, feels 5 star at a very good price, about 500m to train station area with lots of good restaurants and a good Hema supermarket. But most of the time just call taxi. I'd definitely stay here again in Xi'an. "