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"Our stay at the Shangri-la was exceptional. The facilities were first rate and the services from the staff even better. Even before our arrival at the hotel, the concierge at the hotel, Oscar, was in touch with us to offer his services regarding transportation, site seeing and other details regarding our visit to Xian. He responded quickly to our email queries and gave detailed advice regarding how to make the best use of our short time in Xian. We were able to very efficiently navigate the city and thoroughly enjoyed our stay in Xian because of Oscar's willingness to go over and beyond his job to make us feel at home in a new city."

"Good"

"Friendly and attentive service. Beautifully styled and large rooms. Very happy to have stayed for a few days."

"N/A "

"Such a great experience! The location is fantastic—I could walk to the Giant Wild Goose Pagoda and Datang Everbright City. There’s also a mall next door with plenty of food and drink options. The hotel room is well-equipped, and the in-unit all-in-one washer/dryer is a great convenience. The walk-in shower and separate bathtub add to the comfort. Since a room key is required for the elevator, I felt safe leaving my electronics in the room while exploring the city. All the staff members were courteous and helpful, greeting me every time they saw me. I truly enjoyed my stay. "