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"Free beer no perfect everyone was great"

"The best thing about this hotel is its walking distance to the beach and navy pier. Staffing is horrible you'll be waiting forever, no microwave or anything in the room. Had TV issues with no help.not even a toaster to use in the lobby rooms were smaller than expected. This place is way over priced. Would not recommend."

"The hotel does not have microwaves in the rooms. Guests have to walk into the hallway to use the microwave, and the refrigerator in the rooms does not get cold. I was a guest twice at this hotel within the last year, so it's safe to say that this issue with the refrigerators is a problem with them all."

"this a great hotel, great location, great decor, great amenities, great views. front desk check-in/check-out, housekeeping and phone operator were all patient and great. my only issue related to actually getting to the hotel by car. once near downtown, i used gps to get the to hotel. the hotel was actually within my sight; i was maybe 2 blocks away. but gps took me on a constant loop for about 20 minutes because there is an upper and a lower east wacker drive. the address of the property does...

"Location is great. Easy walk to Ohio street beach, river attractions, Navy Pier and Michigan Ave shops. Rooftop pool and deck area was perfect after hot day. À la cart food at the lobby cafe was superior- omelettes, sandwiches. All staff were professional, friendly, helpful."

"Very friendly, helpful staff! We were offered a welcome package with a map and discounts to a couple localized restaurants at checkin. Great location in the city! Loved our stay!"

"Big nice room, great breakfast and lake view was outstanding"

"They have a big focus on cleanliness which is great, but the absolute lack of amenities were ridiculous. No free water bottles. No free parking. The room was tiny for a Signature Room. I understand they get away with this stuff because they are located in downtown but still not sufficient for a basic hotel. I got a discounted price because of Expedia so I got saved a little bit, but I would never pay full price for this room."

"I was nice very nice staff clean and comfortable"

"Excellent room and location for the price. Nothing else. Not even a reasonable breakfast."

"While Chicago is always a wonderful city to visit, my recent stay at the Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical was unfortunately the worst hotel experience I have ever had. The issues began immediately at check-in with highly inconsistent policies regarding early room access. After witnessing staff selectively allowing guests in, we were quoted $70 for early check-in, though we ultimately paid $60 to get in a few hours early. The standard of cleanliness was deeply...

"Todos los días hicieron el aseo en la habitación sin necesidad de solicitarlo. Las camas son cómodas y las almohadas excelentes! En el lobby no le tocó personal que hablara español aun así su amabilidad y disposición a ayudar fue muy buena! Su ubicación también muy bien llegas caminado a todos los puntos importantes. Sin duda regresaría"

"All is good."

"This hotel still has very dated beds. They’re box spring and not very comfortable. We were right by the elevator which was very loud. The staff were fantastic, but the Hotel was not. They also add more fees after you pay through Expedia so this room ended up being over $200."

"Really clean room, updated and fresh. We had a nice view of the river! Great location! Only complaint is how long the line is to check in, but it is Chicago- always tons of people everywhere. I would definitely stay here again!"

"It’s a nice hotel just too pricey"

"Great location, great staff, and comfy hotel."

"Clean room, ac in the hallways, beautiful welcoming lobby. If I did repeat hotels I'd stay here again"

"Upon our arrival, the toilet in the bedroom had feces on the outside—it was clear it hadn't been cleaned properly—and the refrigerator wasn't working, causing my baby's food to spoil. The reception staff was unfriendly."