Find Hotels with smoking rooms in Venetian Riviera

"Aircon did not work, room was boiling, Natasha from reception promised three times a handy man would come to fix it but did not, finally offered a different room on the FINAL night of stay but did not show to change room. The fridge did not work. The housekeeping walked in on two seperate occasions whilst I was in the room, both times changing before I went out for the day. The shower was tiny. Overall, I would not stay here again. The only positive is the young man behind reception was friendly and positive, I did not get his name."