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"Hotel was fine. However cleaning staff need to double check room cleanliness before checking new guests in. Bathroom toilet lid and the seat had long dark hair stuck to them. Couldn’t miss it if you tried."

"Great stay! Our family of 6 was so happy to have the family sized room."

"This is an amazing location and a wonderful staff. We had a lovely stay."

"Tried this hotel for the first time and was pleasantly surprised by how clean and spacious the rooms were. The staff were helpful and amenities were great. Will be my place to stay going forward."

"Friendly staff, clean room, close to transportation!"

"Saw multiple comments about homelessness around the property, but actually saw no a single homeless around. Felt very surprised. Overall a very good experience."

"They accommodated all of our requests"

"Attentive staff and great breakfast"

"Every thing was perfect"

"staff friendly and helpful"

"Upscale property, with well appointed rooms."

"Nothing much really jumped out at me in a WOW factor especially under a Bonjoy banner. Anyways the lady at reception was quite helpful and polite made suggestions to make my stay better. I was on the 4th floor which is currently under renovation, the bathroom and room was ok."

"This is our favorite hotel in Edmonton!"

"Great stay excellent price , recommend"

"The staff was exceptionally friendly and helpful! Also every day our room was cleaned, our bed was made and clean towels were left. This is unlike many hotels which now will not clean a room until you leave and you have to practically beg at the front desk to get fresh towels. This was a stay that was outstanding for the effort the staff made to make us feel welcomed and appreciated."

"Staff definitely not friendly. Not trained in customer service. When we checked in we were told one of the rooms were upgraded to a suite. They gave the upgraded suite to my kids. That's stupid. Also the elevator was not working so they took the kids with a porter to the suite and the porter didn't help carry the luggage up the 6 flights of stairs expecting the kids to do it. Also it rained during our stay and I asked for umbrellas as most hotels have umbrellas and the front staff said...