"Lobby is clean for the most part. Thank goodness for the pastry restaurant nxt door. The reviews that I read on this venue were obviously false or I would hv stayed nxt door. If ur looking for cheap and down town this is it. No amenities except clean towels. There was clearly mold growing somewhere in the bathroom u could smell stronger and stronger everyday. Very small rooms yet u could see the fireworks at night at the lake from room 910 if that matters. Windows were rusted not sure air...

"First I arrived I turned on the heat and a burning smell came in the room. The staff was unreasonable and didn't give me a room that had a king sized bed that I paid for, they gave me queen instead I understand they didn't have rooms but they didn't even refund me the room because prices are different. Then the next day another staff was working very nice lady that gave me a king sized bed but still no refund. This isn't the first time I'm in this hotel this is my second and the experiences have...

"Breakfast options, nothing for people who don’t eat pork products. No daily housekeeping. Other than that, stay was great"

"Staff was helpful. Room was clean."

"The staff is not friendly going to my room it was very dirty - floors was filthy bugs in the bed hair in the shower and bed . Go down stairs there where we're others complaining about the same in there room how dirty it was and wanted clean rooms"

"This was our first time in Chicago. My sister and I saw this Best Western as a convenient choice for the Pokemon GO! Fest of 2026. Wow, what a beautiful building! Very safe too. The lot is lit so brightly and is next to a small banquet hall so we weren’t scared about coming back to the room very late. The room was beautiful; comfy sheets, updated TV and nice amenities. The staff were so friendly to us upon check-in and held our bags both at check-in and check-out so we could go explore the city...

"I’m not happy"

"Loved it..Will come again"