"Staff is friendly and helpful. Property is clean and in a convenient location. Full breakfast is served each morning."

"Staff very friendly and helpful!"

"My reservation was not honored when I got to the property and the manager was not helpful."

"Excellent everything was awesome"

"Very bad customer service, old “hotel “ not clean"

"Tiene tiendas cerca , las instalaciones están limpias el personal es amable"

"Check your bed but other than that was good"

"This was our first time in Chicago. My sister and I saw this Best Western as a convenient choice for the Pokemon GO! Fest of 2026. Wow, what a beautiful building! Very safe too. The lot is lit so brightly and is next to a small banquet hall so we weren’t scared about coming back to the room very late. The room was beautiful; comfy sheets, updated TV and nice amenities. The staff were so friendly to us upon check-in and held our bags both at check-in and check-out so we could go explore the city...