Find hotels near The Shops at Tanforan, San Francisco from SAR 398

"The room newly renovated, clean & quiet. I was very satisfied"

"Promo was clean. Breakfast not goof"

"Horrible stay at this hotel. There were roaches in the roo, I woke up at around 12 midnight and I saw a fat roach crawling on my ipad that was on my bedside. I went to restroom to pee and saw a roach crawling on the floor and went under the rug/carpet. I went back to bed trying to call the front desk over and over again to no avail. No one was there nor can you leave a VM regarding my concerns. I laid awake from midnight to 4 am as I’m afraid a roach would crawl to go inside my ear. At around 5 am, I had to go to the restroom to pee and I look inside the tub as I wanted to freshen up before checking ou and there were a roach colony in there, with full grown roaches and roach eggs (I believe they’re eggs). OMG, I immediately told my bpyfriend that we’re getting out of there. So disgusting. I took a video of the roaches on the tub so I have proof. We went down and stayed inside our car because I couldn’t stay at that roach infested room. There was an alternate phone number on the front door of the hotel saying to call if guests need assistance. But no one picks up the phone, only left a message. I tried 4 times leaving a message to no avail. Horrible, horrible stay. They should be reported to the Health Department. Shame on hotel.com for adding this horrible hotel in their choices of hotel in the area. The pics on the site is deceiving. The pics shows that the hotel is decent; however, once you’re there you will see how disgusting that hotel really is."

"Expedia you really messed up on this one all the pictures are on there is false advertisement supposedly the remodeling let me tell you they were disgusted the carpets were all stained the bathroom was peeling the walls on the walls had patches I wish I could upload pictures to show you or videos the shower peeling very upset with this experience I went down to the manager and he changed me to a different room which was worse just very upset because if it was just me by myself no worries but I did have my wife and family I've been using Expedia for over 12 years very upsetting you guys should follow through and check up on hotels. Worst thing was non-refundable I was stuck there"

"Nice clean room. A little noisy with street sounds"

"Breakfast is continental it free and som7to eat"

"Double-billed!!!"

"I didnt know sheraton was bonvoy marriott! and i found a book of mormon in the drawer along with the "

"Should be a 3 star hotel. Very clean and modern and great staff"