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"Very nice"

" From the time we booked in, we were greeted by the wonderful and supportive staff who welcomed us with a greeting drink. We were also guided as to best places of interest to see and places to eat. Throughout our stay we could not fault any of the service and would recommend this place to any visitor to Hanoi. Special thanks to Ms Jennie. "

"It was a good experience. "

"Hotel location is great, walking distance to major tourist attractions in Hanoi. But what made us Hanoi stay most comfortable and fun were hotel staff especially front staff Anna was so helpful and friendly. It was our first time in Hanoi but she showed us the point of interests on the map and how to get there. BF buffet was great and all other staff were also helpful and tour arrangement were great too. They made us love Hanoi and want to comeback here and of course stay in Lotus Boutique Hotel. Thank you so much for great hospitality."

"Good location. Very nice interior and look. Bfast is OK. Proximity is key. Big driveway for drop off. Check in and out is seamless. Overall good. Will return."

"alls good"

"Great location. Friendly staff."

" Nice view and service "

"Always stay in Lotte hotel every tine my viait to hanoi for business, great room, great service, great food. "