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"This was one of the most dreamy places I've ever visited. The grounds were gorgeous between the beach, the jungle, and the architecture. The service was unrivaled. Luxurious in every sense. Can't wait to come back!"

"Overall, our experience at Barcelo was good. The restaurants were great, the resort is stunning, very clean, etc. However, there are things that could be worked on that could make it better. I did feel like the service could’ve been a bit better. Normally at other hotels we stayed at in Cancun the servers working the pool area constantly asked how they can help you. During our stay here we got asked about twice. Also, normally at other stays when they drop off the luggage in your room, the...

"I've stayed at different resorts all over the Cancun area. If you're wanting a resort for attention to detail and personal service and excellence, this is your resort. Each building has its own personal concierge waiting to help you with anything that you need. Check in was effortless. Entertainment was unique and fun. Food was outstanding. What particularly stood out to me with the food, especially at buffet's, was that during outdoor events everything was covered. Restaurant dining was...

"The property is right on the beach! We were unable to get in the water and use a lot of the amenities, like paddle boards, due to the sargassum (which is on every beach in the Riviera Maya). The restaurant staff were very attentive and the breakfast was good. They made us a to go meal on our last day. There is no other choice for meals in the area, so you need a car if you want to eat elsewhere. Taxis were $400-450 Mex pesos for a one way ride to the nearest village. You get 1 bottle of water...

"Exceptional view, beach access, swimming pool, nearby shops, cafes, restaurants. "

"Amazing experience. This is a nudist resort not lifestyle. Staff very professional. No staring or anything weird. Great alcohol choices. My only complaint is I was singled out for smoking on balcony when literally every guest with one was doing it openly. Kind of sullied my experience"

"Everything was amazing! No complaints. Will definitely be back"

"I was extremely disappointed with my stay at the Maya Palace. While the property itself is beautiful, the overall experience fell far below expectations. The biggest issue was the cleanliness and maintenance. Common areas and parts of the resort often felt neglected, and our room wasn’t consistently cleaned to the standard you’d expect from a resort of this caliber. We also dealt with maintenance issues that took far too long to be addressed. Like our room AC that we called in 3 different times...

"Clean room, great staff. Kindly and friendly. Daniel Hernandez are the greatest servers! Great service! Great customer service and care! They are great people and staff!"

"Instalaciones antiguas "

"More comfortable beds. Place was great clean, nice neighborhood quiet. Wonderful area love all the convenience of the place in PA . But definitely needs comfortable mattresses. Loved the host. "

"Personal very helpful."

"Bar , restaurant next door good food . Room ac only in bedroom , living area could be warm in hot season Staff and grounds in good condition, except for the seaweed but this problem was up and down the coast"

"We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!"

"La habitación bien, cómoda. Con aire acondicionado. En las noches es un poco tenebroso y no hay personal. No pasó nada y quizás lo sentimos así por que ramos los únicos en la propiedad. Está bien ubicado y cerca de muchos lugares de interés si llevas auto."