Find hotels near Tajma Ha Cenote, Kantenah from SAR 231

"Very classy resort I give it 5 stars all around.."

"Excellent place, the staff is extremely nice"

"Extremely disappointing experience, especially as a longtime Expedia/Hotels.com VIP customer. Due to the similarity in the Palladium property names, I mistakenly arrived at the wrong location while traveling for my son’s wedding. I immediately attempted to resolve the issue, but communication and assistance were very poor and stressful throughout the process. Promised VIP amenities such as champagne and hors d’oeuvres were not provided upon arrival and only appeared very late at night after I complained. I ultimately had to spend hundreds of dollars on transportation and another hotel closer to my family and the wedding location. Even at the second property, my bracelet was never properly activated despite multiple requests, leaving me unable to access certain areas without assistance. Additional room issues also occurred. Overall, what should have been a joyful family occasion became emotionally exhausting, financially burdensome, and very frustrating. I sincerely hope improvements are made regarding guest communication, coordination, and service."

"Everything was fine, the staff was courteous and attentive. The bed and pillow were very comfortable. The VIP upgrade provided by Expedia as we are Gold did us pretty much nothing. The $100 resort credit is very misleading as we were told when booking an add on to one of our excursions (ATV's) that it could be used for that and come to find out that was not the case. We did not receive any of the $100 credit while there. There seems to be poor communication with what each individual knows as one person would say one thing and the next would say something different. There were large glass doors that separated the area of the elevator and the rooms which were broken and falling. We reported it twice and it was never addressed. A serious safety issue if the glass did fall from the door. 6th floor. You will be offered to take a tour of the property to become a member. We were told it would take 90 minutes and we would get free massages. It took two and a half hours. When booking excursions with our More Inclusive plan, we were not given very much useful information on what we needed to bring or wear and needed to ask several different people before we got any answers. Overall it was fine however we would not stay at this property again. Why? The food... the food was average at best and closer to below average. There were so many times that we ate and the food was unseasoned or just not cooked properly. My wife actually lost weight on the trip. How does that even happen?"

"We had a delicious breakfast each day at the Maya Beach Buffet, with exceptional service from Sylvia and Yarela, on the outside patio. We had memorable meals at different à la cartes, all of which were great and fun to try. We took part in activities at the Caribe pool in the day and had great lunches at the grills by the beach. We loved being on the beach and at the adults only pool and had no trouble finding loungers each day. Can’t wait to return!"

"Ana was amazingly responsive to any question we had, always responding within minutes. The place was spectacular and very clean. We loved the nearby cenotes. The space worked very well for our 10 family members, including a baby. The landscaping was beautiful. It was very quiet and peaceful."