"Unfortunately we were put in a room that faces the road where there are ongoing roadworks. These went on all through the night, we gave up at 7 am and went for breakfast then headed straight home. The lorries were constantly back and forth with reversing alarms going. I have complained to premier inn but they accept no responsibility for placing guests in rooms while this work continues. Avoid Waterloo Street Birmingham for the time being."

"Great hotel and friendly staff. Note for the check in: you cannot self check in as Expedia does not provide a QR code or the other necessary information"

"Whenever I had a problem the staff were happy to help solve it"

"We didn't use this stay. We realised we had inadvertently booked the wrong night. Upon trying to swap the night we were told no. No swap no refund no nothing. It was super hard to get through to the property, phone just rings constantly. We had to go via a third party who did try for us but to no avail. Our fault but no assistance from the property"

"Location is terrible. Literally next to the homeless shelter and there is nothing else commercial on the block. The only restaurant is inside the hotel and they “had a large party so we would need to wait a long time to be served.” So basically we had to walk past the homeless crowd two blocks to even find food. Not family friendly at all. Only perk was the breakfast was decent. Too bad we needed dinner."

"Clean and tidy, what you would expect from a premier inn. Disappointed we had to pay for parking even though we were staying at the hotel in their own car park."