Find hotels near St Mary's Church - Handbridge, Chester from SAR 258

"bedding and towels all very clean but the room it’s self needed a deep clean, dust everywhere, if you moved the bed the dust was thick, hadn’t been cleaned properly in a very long time. It’s as if they had taken loads of bookings and opened parts of the hotel that perhaps weren’t used on a regular basis"

"Breakfast was good although late with my wifes Breakfast "

"We have stayed numerous times, but unfortunately they seem to be on a downward slope of decline. Rooms are tired, make up mirror was chipped badly and the handle came off the shower wooden floors scratched really bad. Ordered room service and was asked to pay for it there and then which made me feel as if we were going to do a runner I’m not pay!! Check in at 3pm and only had one member of staff on and was not happy and welcoming at all. She needs to go on a customer service course. We had to wait 20 minutes to check in!! Not really sure if we will return. "

"Didn’t park or have the breakfast but rooms were clean and comfortable, staff friendly and helpful and it was a good location . Would definitely recommend "

"Central close to all amenities easy to walk to everything "

"Great old pub with a wonderful breakfast served in authentic old world surrounds"

"Hotel was way to hot that hot we couldn’t sleep even with windows open and aircon on"

"Booked a double room for 2 nights with pull out bed for my son - his bed wasn’t made up when we arrived - check in staff were rude and disinterested. Walls very thin, reception areas and restaurant nice, first floor, our room and pool area and changing rooms shabby and in desperate need of a deep clean, lick of paint / update. Service slow and ineffectual on several occasions. Several time staff just weren’t there. Surprise £34 charge to park the car in the hotel’s own carpark for two nights (wasn’t outlined on the booking site or confirmation) All in all an overpriced, 2.5 star-ish experience. Bizarre for a crowne plaza / IHG hotel where I’ve usually had decent experiences. "

"Excellent stay, everything 10/10. Will definitely be staying again!"