Find hotels near Grosvenor Museum, Chester from SAR 272

"Clean throughout,,excellent manageress"

"Lovely hotel in a great location. Very friendly staff. Fantatsic full breakfast imcluded."

"Unfortunately, our first evening meal really set the tone for the stay. Our food arrived very late, despite us ordering before several other tables who were all served first. When the meal finally arrived, it was very poor and looked rushed together. A discount was offered, but that wasn’t really the issue — the wait was simply far too long. In the end, we chose to eat elsewhere afterwards. The room itself was nice enough, but the shower pressure was extremely weak and there was mould around the shower unit. There was also noise outside late at night from someone working on the roof, which didn’t help, although I appreciate that may not have been avoidable. On checkout, I spoke to a member of the restaurant staff as nobody else was around. I asked whether everything was settled and if there were any extra charges. He said everything was fine. I even asked if he should check properly, but he simply asked another person having breakfast, who just grunted that it was okay. What disappointed me most was that nobody asked how our stay had been. Had they done so, I would have happily explained politely that the mould needed cleaning and the shower pressure needed improving. Instead, I’ve ended up having to leave this review."

"We have been coming here every year for the last 10 years. Decor hasn’t changed and really is in need of a refurb now. Breakfast was also really disappointing this year, no decent hot drinks unless you paid for them in addition to a hot breakfast. Also VERY surprised having to pay for breakfast before leaving the restaurant (rather than at check out) This used to be the gold standard hotel to stay at for the races but not now I’m afraid."

"The room was clean Jim"

"The room was extremely shabby e.g. threadbare carpet, light bulbs not working. "

"Lovely cooked breakfast, great location, friendly staff, only complaint our mattress definitely needed replacing, "

"Continental breakfast - the bread wa"

"The rooms are very dated and tired. It did not live up to it's 4* reputation. Additionally the breakfast buffet was poorly managed, understaffed,"