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"Everything about it is perfect. We had a beautiful view of the neo-classical façade of the Royal Opera House, and walked to the British Museum and several theatres. The staff was excellent and shared the history of the building and reading recommendations in the elegant library"

"Great hotel in the center of London. Service is outstanding at every level."

"Rooms are nice, good location, service is ok, not a great bargain, to put it kindly, pay a lot for a mid range hotel. No complains, just can get a lot better for that amount"

"Every inch of the hotel was fabulous! Location was perfect as it was walking distance to many of the attractions. All staff was very helpful, would definitely come back."

"Todo súper bien el hotel muy bonito limpio Personal muy amable siempre atento , me encantó la ubicación volvería sin duda"

"Great hotel. Second time staying there. Would happily stay again."

"This is one of the top five hotels I have ever stayed at!!! If you are going to London, this is the perfect hotel. The staff was so attentive, caring and kind. Our room was OUTSTANDING! We stayed in the River suite. The room came with every amenity you could imagine including a Sonos sound system, Christophe Robin toiletries, plush robes, a fireplace and the best sleep in our massive bed. Every single employee went above and beyond to attend to anything we needed. It’s perfectly located in...

"We loved this place. We had a flight delay and they were so kind and communicative making sure we kept our reservation. The location was perfect and quiet. Will absolutely stay here again."

"Great studio suite ruined by lack of AC. Hardly slept because of heat and bed firm. Otherwise great location, friendly staff. Apartment has everything you need….apart from AC. Maybe will stay again but only outside summer!"

"Lovely hotel although our room was quite small and had a poor outlook. The room was noisy as other guests came and went along the corridor and adjacent rooms. Service was not up to usual standards having stayed on several occasions and on other Firmdale hotels. A bit disappointed but won’t put us off the other Firmdale locations."

"The ME has a fantastic location near Covent Garden. The concierge was very helpful getting tickets and recommendations for restaurants. Would definitely return."

"Initially we were thrilled to stay here, as the pub manager showed us to our room, carried one of our suitcases and assured us that the waters & snacks would be replenished every day. Discovered after one shower that the shower gel was empty. I emailed the establishment asking for it to be refilled, and even left the top of the bottle on the bath mat as a hint. Never received a reply to my email, and had to leave a note on the third day asking to refill the shower gel, and to leave snacks as...

"Staff were amazing and so accommodating , clean room, light and airy, highly recommended place to stay. Tube station pretty close by too."

"A lovely hotel just a stone’s throw from St Paul’s Cathedral, with an excellent selection of places to eat right on the doorstep. The room was small but perfectly normal for London, comfortable and well laid out to maximise the space. Breakfast was excellent, with loads of choice. The entrance was step free and the rooms were accessible. The aircon was excellent especially as London was in the midst of a heatwave! My only minor gripe was the bathroom’s sliding door, which was a bit stiff to open...