"The hotel staff were very nice. The only issue I had was they had one valet driver that serviced 3 properties. They said it would take 30-60 minutes for us to get our car. The staff claims it’s because of the hour we checked out which was 6am. That’s still seems unreasonable, given the fact it was a holiday weekend. Hyatt is a huge company, surely you can afford to higher more than 1 valet driver. We are appreciative of the staff expediting our request to retrieve our car so we didn’t have to...

"Booked this hotel due to the central location. Stayed here for two nights. Checked in on a Saturday and left early Monday morning. After a long day in the city on Sunday, we got back to our room and to our surprise, it had not been cleaned. Bed wasn’t made, no new towels, trash wasn’t changed, etc. House keeping did NOT visit our room at all during our stay. This is extremely odd and unacceptable. Even lower-end hotels will have the room cleaned at least once during the stay, so this was a very...

"Every thing was nice and clean, My only complaint was the bed. it was hard and not the comfortable bed you expect for the price 200 a night! oh and the coffee tasted like wet sock!!! so yea it was ok oh and they doubled charged my card with a $250 holding fee! I hope that gets put back into my card as i bought booked the hotel with you guys."