"Very good"

"We had an excellent stay at Hilton Times Square. The staff were incredibly friendly, professional, and always willing to help with a smile. The location is perfect—just a short walk from Times Square and close to many attractions, restaurants, and subway stations. Housekeeping was outstanding, and our room was always clean and well-maintained. The hotel is comfortable, quiet, and made our trip even more enjoyable. I highly recommend this hotel to anyone visiting New York. We will definitely...

"Overbooked. I had a reservation for a superior room with 2 double beds. When I got there the room the gave me had one king sized bed. They told me I could open the couch, it was a sleeper sofa. Problem is...it wasn't. They sent housekeeping to search for a cot. 45 minutes later they found one in storage. Cot was placed in the room and was made by midnight. (One hour and five minutes after my arrival)"