Find all hotels by Benchmark in Spring Branch, TX

"I did not stay there cause they were trying to charge more money and when I asked to pay for one day they said and you all said no . Reason was he said she said. So I will never use hotels . Com or go to best western"

"The rooms are very well maintained and super clean. Hotel has quite a few amenities and lots to do. Loved the hotel."

"Brand new hotel. Except we feel it was poorly constructed. We could hear everything in the room! From conversations, restrooms flushing, furniture moving, dogs barking, cars outside, airplanes, ice machine, if you are a light sleeper I would not recommend. Iron covered in residue from prior visit Loose appliances. Very poor lightening. Glass door from shower would close very hard on its own when we would slide door to open. But what got us was also the pillows. They were not standard size pillows we had 3 …18 by 18 size pillows. They even seemed smaller. When we went to ask for more they didn’t have any available. "

"Clean room. Comfortable beds"

"When I checked in. They charged me another $25 deposit and five dollars for parking which they did not tell me about they just ran my credit card. The room did not have no microwave. No little refrigerator. One of the ladies in the front desk look like she did not like her job."

"The pool was great"

"The knob to the toilet was broken, we had to adjust it everytime we use it. We had to carry the microwave out of the cubby and plug it close to an outlet. One of the outlets where pushed forward exposing the back of the outlet, very dangerous if you have little ones. The restroom needs a good cleaning. Other little thing, which I didn’t mind asking in the front office, but should’ve been accommodated before hand. "

"Subject: Concern About How My Issue Was Handled Hello, I would like to share something that happened during my recent visit. I had been waiting patiently for an issue to be resolved with the elevator along with another customer. While we were waiting for help, Paul spoke to me in a way that felt embarrassing, especially because it happened in front of the other customer. I want to say that Liz later stepped in and helped resolve the issue after the fact, and I appreciate her assistance. She handled the situation kindly and helped bring it to a resolution. My concern is mainly about how I was addressed earlier in front of others. It was uncomfortable and discouraging. I simply hope that in the future situations like this can be handled with a little more understanding and privacy. Thank you for taking the time to read this and for considering my concern. Respectfully,"

"The staff was horrible and the property was terrible."