"I am disappointed with the experience. I had high expectations due to the good reviews. I was traveling with two other couples. We are all Expedia gold members. I was the first one arrived at check-in and asked about the possibility of an upgrade. The staff told me there is a room on the top floor available for upgrade. Turned out it was a downgrade instead. The room is small. Don’t even have an arm chair as the photo showed. The other two couples got a much larger room. My room lacks amenities...
"I am disappointed with the experience. I had high expectations due to the good reviews. I was traveling with two other couples. We are all Expedia gold members. I was the first one arrived at check-in and asked about the possibility of an upgrade. The staff told me there is a room on the top floor available for upgrade. Turned out it was a downgrade instead. The room is small. Don’t even have an arm chair as the photo showed. The other two couples got a much larger room. My room lacks amenities...
Michelle