"good experience"

"My experience this vacation was disappointing. My room was a suite and the cleaning from housekeeping was mediocre. The check in/check out services were long and time consuming. The app was down and the kiosk was not working. The housekeeping staff took 15 minutes to get to the phone to answer a request to replace the conditioner. My experience this time was not as outstanding as previous visits."

"追加料金の説明なしに部屋がアップグレードされており、精算時に支払った。部屋は綺麗で快適だった。シャワーの圧が少し弱く感じた。"

"I reserved a king strip view room and I received a Stay Well room which was equipped for someone who is handicapped. Did not receive what I paid for. I booked this room on January 18, 2026 and my trip was scheduled for July 14, 2026. So disappointed."

"Maybe I just had too high of expectations but this place fell extremely short of them. Check in and check out processes were terrible. None of the people at the front desk looked glad to help anyone in line and they’re terrible at explaining things, the only highlight was the food, no complaints there, but it does not mask the lack of hospitality. Supposed “power outage” but power was restored as soon as I called the front desk interestingly enough. Don’t let them trick you with the $75 daily...