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"Efficient "

"Good hotel with friendly and helpful staff. Handy location "

"Very nice and easy stay. "

"A welcoming environment and very helpful staff"

"A lovely, well appointed hotel right in the middle of Bath. Room was lovely. Free use of the spa facilities in the morning and the evening were a welcome addition to our stay. Thoroughly recommend staying in this 5 star hotel with a 5 star attitude to customer service. "

"Check in and out was so easy and flawless. Room was excellent and the shower was amazing!"

"Very clean and comfortable room. Great location, walking distance to the main historic sites. "

"Whenever I stay in hotels, the main thing that is important to me is having decent air conditioning, and I can safely say this is the best air conditioning I’ve ever had in a hotel in the UK! I know it sounds silly but I have a health condition that means I can’t regulate body temperature very well. The room was so nice and very clean. The reception staff were lovely. The only little thing that was little disappointing was that the housekeeping came to clean our room at 5pm, and we had been out all day and at 5pm we got back to our room to relax, and they knocked on the door asking if we wanted our room cleaned, they did have all day to do it, but I understand it is a big hotel! Will definitely be staying here again should we be visiting Bath again."

"Stayed here for 1 night as a birthday celebration for my husband. We were treated very well to complimentary champagne and sweets which was a lovely surprise. Superior room was lovely and clean and the breakfast was lovely with a great choice of options for all dietary requirements. Will stay at a Leonardo again. "