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"Freezer was not working properly"

"Great Staff"

"Location was excellent but extremely busy by Times Square. Central for live theatre and Broadway.a very good.location. Housekeeping was ordinary and we did need to chase things up, we paid for 3 sharing but onky received twin top ups for towels and coffee etc. We returned one afternoon after lunch to find the staff had left our door unlocked. We did report this to reception staff. I will give our bed a comfort rating of 10/10, with an absolutely beautiful nights sleep."

"It was clean the staff was great and the breakfast was good"

"Very clean, large updated rooms, helpful staff."

"awesome gym. friendly staff. clean facility."

"Very nice location and very friendly staff, small rooms with a nice view. Buffet breakfast had a nice breakfast selection of food."

"Great location, easy to walk places and/or catch a train"

"Exceptional staff. Surprisingly Friendly and Helpful. Convenient to many attractions."

"Chambre propre et très bien équipée. L’emplacement de l’hôtel est idéale pour un séjour de quelques jours à NY, proche de tous les lieux emblématiques !"

"Room was clean staff was friendly- rooms are a little small for a family of four"

"Clean room"

"Biggest balcony I've had in NYC"

"Fast elevators - 6 of them so there was never a long wait. Room is small yet functional. Amazingly quiet considering the location right off of the Lincoln Tunnel. Could see the buses going in and out of Port Authority. Safe area with lots to do. My only complaint would be the lack of ventilation and weak A/C. The rooms are probably overdue for a renovation."

"beautifullll view. we stayed in the king bed times square view room and it was a dream. first time in new york and the hotel was great. the staff are super helpful and sweet. if you want to stay in times square this is the place"

"Very clean, nice bathrooms room larger than others in the city, staff very helpful and friendly"

"Great stay!"