"Everything was excellent for a 2 night stay. Staff were very welcoming. Breakfast was perfect. For us it was the right location. Overall enjoyed our stay."

"Our suite was not ready by check in time. Finally, got into room after telling front desk we would be asking to cancel reservation and get full refund. One of the two elevators did not work. Room & hotel was old and dated. Our pull out sofa bed also had a disgusting stain on it. Would never stay here again."

"I was really disappointed with the room situation. Too close to major highway. Could hear traffic all night long Plus air conditioning unit too loud even with fan on low. As a result had to wear ear plugs. Not happy with that. Elevator floor dirty. Definitely would not stay there again."

"Breakfast options, nothing for people who don’t eat pork products. No daily housekeeping. Other than that, stay was great"

"Staff was helpful. Room was clean."

"The staff is not friendly going to my room it was very dirty - floors was filthy bugs in the bed hair in the shower and bed . Go down stairs there where we're others complaining about the same in there room how dirty it was and wanted clean rooms"

"This was our first time in Chicago. My sister and I saw this Best Western as a convenient choice for the Pokemon GO! Fest of 2026. Wow, what a beautiful building! Very safe too. The lot is lit so brightly and is next to a small banquet hall so we weren’t scared about coming back to the room very late. The room was beautiful; comfy sheets, updated TV and nice amenities. The staff were so friendly to us upon check-in and held our bags both at check-in and check-out so we could go explore the city...

"I’m not happy"