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"From the moment we arrived, the check-in process was extremely long and appeared disorganized. This created a poor first impression and set the tone for many of the frustrations that followed. We had also arranged for a birthday cake as part of our celebration, but the cake was never received. This was especially disappointing because the birthday celebration was an important part of our trip. There were several additional concerns throughout our stay: Entertainment: The extended pre-shows were...

"Nice"

"We had a wonderful relaxing vacation, the beach and views from my room were amazing! The food was good, we visited the spa it was outstanding. We will definitely go back.."

"Excellent all round. Entertainment was top notch. People were very nice"

"Friendly staff"

"I absolutely loved my stay at Hibiscus Lodge! I stayed for three nights in a standard double room right next to the pool with a beautiful view of the ocean. The bed was extremely comfortable, which was especially appreciated after long days exploring Ocho Rios! The entire property is gorgeous — the grounds are so lush, peaceful, and picturesque and really give you that tropical Jamaican feel. 🌴🌊 Breakfast every morning was delicious, and I discovered a new favorite while I was there: ackee...

"Our stay was nearly perfect. We have traveled extensively throughout the world, so we truly recognize and appreciate exceptional service when we experience it. The level of service and attention to detail at this hotel was simply amazing—honestly, among the very best we have experienced anywhere. We were extremely satisfied with every aspect of our stay. The staff made us feel completely at home—perhaps even better than at home! Their hospitality, professionalism, and genuine care made our time...

"The room was clean but did not like the smell of the room, maybe they should use a better smelling cleaning agent. i also had to pay a $100USD deposit for the room that was not outlined in the booking. bedsheets seemed to be very old and i was charged for leaving make-up stains on the pillow, which i am sure would be easily washed out when washing the bed sheets."

"The breakfast was amazing"

"It was a great experience I love every minute of it great food great service"

"A dated resort that still has its panache, which harkens back to the glory days of this gigantic property with clean rooms and a blessed staff who go above and beyond the call of duty to make a very special stay. Very popular with families visiting from USA to see their relatives here in Ocho Rios Jamaica"

"The"

"Thank you so much Ladies you made my stay Amazing. Will be back again . Keep up excellent work and customer service"

"The room was cleaned upon arrival. However wifi only worked for a few minutes one day and never worked again. There was no housekeeping service and qas told if I wanted housekeeping that is an additional cost."