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"Great coffee. Loved the bathroom"

"The breakfast and dinner buffet were very high quality. The Kaiseki dinner wasn't too impressive, given how much it costs. We didn't like some of the dishes, and there was too much food for the kids without an option to pay for a smaller kids portion."

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"It was as anticipated--convenient, well-appointed, casual, and clean. "

"This hotel is my new favorite hotel. It is understated yet manage to wow me in every aspect. The staff are extra nice. Omi san who practically does the front desk and interpreter went above and beyond to help. He was patient yet thorough. We will definitely return. "

"Spacious room. Staff service was excellent. The onsen is awesome. Good location for the thermal park. "

"Very friendly & helpful staff, we should learn Japanese in order to communicate better. The hotel is luxurious, a bit worn down and needs refreshing. Excellent location with free shuttle easily accessible"

"Stayed in Japanese Traditional Room with Private Open Air Bath. The pictures on Expedia are a true representation of the accommodation but the stay was even better than anticipated. Kaiseki meal in private dining room was wonderful and showcased a lot of the local food. The tatami room and sitting area in the room was nice and relaxing and the futons were perfectly set by the time we returned after dinner. The balcony onsen was a lovely warm contrast to the chilly wintry air. The public baths were also very clean and had a variety of temperatures for both inside and outside. Very close walk to the temple and Hell Valley. Included breakfast was also very delicious with impeccable service. Sad to have only stayed one night!"

"This is a beautiful property with lake Toya on one side and Yoteii mountain on the other. The rooms are the largest we have seen in Japan with a beautiful sitting area and large bathroom with a huge tub both overlooking Lake Toya! This made for excellent firework viewing from the room for the local festival. They also had a nice common area in the hotel with some tables, coffee, tea and hot water to use. The location was convenient to drive to Toyaka Onsen town for food, but also to Rusutsu for skiing. "