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"Probably the best hotel in the area with about 18 pools in the male section. The main pools have fantastic view of the Jigo valley. We had Kaseki dinner for 2 nights and both were fabulous. Staff are helpful from the doorman, Jonathan, parking attendant to the reception staff. We like to give special compliments to the Leader of the food & catering, Ms Kanako. She’s absolutely gracious, highly service minded and made our dinner very enjoyable. Overall, we enjoyed our stay here. The hotel location is also within walking distances to the river stream foot hot spring, the Bear park and the Jigo valley. "

"By the lake"

" Convenient "

"Amazing view, friendly staff, peaceful"

"Very good"

"Staff and accommodations very nice. Free laundry. Only confusion was check in and line up for food in same door. Stayed in food line for short bit and then asked for check in. Even though very busy a staff showed us everything. "

"The hotel is adequate. Our room was spacious enough to make our 5 nights stay comfortable. Its biggest plus is access to the grand baths across the road. On-site bakery is great. There is no reception as such, staff from bakery multi task. The main issue was Wi-Fi or lack of it on the 6th floor."

"Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. "

"Excellent service, high quality food, onsen was amazing."