Find hotels in Ned Brown Forest Preserve, IL from SAR 221

"The room was better than expected quality and substantially made so quiet and spacious. Would definitely stay here again."

"Fresh"

"Our stay at Eaglewood Resort & Spa, was extremely disappointing and disruptive. We arrived around 11 PM to find the heat in our room not working. A technician attempted a fix, but soon after, a loud alarm began sounding from the heating unit cabinet. When we called the front desk, we were told no technicians were available and were asked to go back to the desk to get a new room key late at night, carrying all our luggage. At the front desk, the staff member was dismissive, spoke over us, and handled the situation unprofessionally. When we raised concerns about his tone, he became visibly agitated, even kicking doors. This behavior was shocking and unacceptable. A manager eventually intervened to de-escalate the situation. Unfortunately, the second room had the exact same issue no heat initially, followed by the same alarm once it was turned on. The only workaround was to either tolerate excessive heat or turn it off completely. By the time this was “resolved,” it was nearly 2:30 AM. We lost most of the night trying to address basic room issues and got less than 3 hours of sleep. For a first-time stay, this experience fell far below expectations. We request a formal response and appropriate compensation for the inconvenience, lack of professionalism, and failure to provide a functional room. "

"Clean room, convenient airport shuttle"

"Nice hotel for the price. Hallways and common areas could definitely use an update. The shuttle is not 24/7 so we had to Uber to airport and I was told I had to book online to do a park and fly and online no parking was available but the lot seemed plenty empty. Ramp next door was nice and secure with a free shuttle though a tad expensive. "

"Room was clean and staff was friendly. Quiet area."

"Everything was wonderful."

"Nice thank you"

"Clean room, comfortable "